House Cleaning
Carpet Cleaning

FAQ - House Cleaning

How much it would cost to clean my home?
We schedule free in-house quotes Monday through Friday 8:30 a.m. – 5:00 p.m. If you're unavailable during those hours and have a friend or neighbor that could open your home to us, we would be happy to view your home and leave a quote inside the home for you. Many times it is possible that we can collect enough information from you right over the phone to give a fairly accurate estimate of cost. If none of these options work for you, contact us, we'll find a solution.

Who will be cleaning my home?
An assigned team of trained professionals will clean your home. Most of our employees have a long history with us. House cleaning is performed in teams of two or, most often, three. Each team works under the direction of a Crew Leader. The team will arrive uniformed. All employees are insured, and bonded.

What time will the team be at my home?
Our service hours are 7:30 a.m. – 6:00 p.m. However, if you have a need for a particular time, or are not able to have us arrive too early or too late, be sure to communicate your preference and we will make every effort to meet it.

Is there anything I need to do before cleaning?
It's to your advantage that your home be as picked up and put away as possible. However if you’re having one of those mornings, just realize that the team will work around clutter.

What if something was not cleaned properly?
Simply call within 24 hours. We’ll return for a friendly redo. Satisfaction is always guaranteed. We’d have it no other way!

Am I liable for worker's compensation insurance or employment taxes?
Cleaning Services assumes that liability and pays all insurance and tax related payments for you.

What cleaning supplies and or equipment do I need to supply?
None. Cleaning Services comes ready to work.

Do I need to be home during the service?
Cleaning Services doesn’t have a preference. Most customers are not home when we clean. Customers that are not home typically give us a key. That key is kept secured in our office until your day of service. On your service day it is entrusted to your Crew Leader and then it’s returned to the office at the end of the day. Our entry arrangements can be made as well. But keep in mind, Cleaning Services charges $25 if we arrive and cannot gain entry.

What if I need to change a service day?
Not a problem, but please give us as much notice as possible. A fee of $25 is charged if the teams arrives and are not able to gain entry.

What happens when my service day lands on a holiday?
Cleaning Services observes Thanksgiving, Christmas and New Year's Day. If your scheduled cleaning falls on one of those holidays, please call to reschedule.

Should I tip the cleaning team?
Of course tipping is entirely up to you, but most customers do not tip. The team will most certainly not expect it. Cleaning Services is concerned that if a customer starts tipping it may become a "rut" for them, not knowing how to stop, so to speak. If you receive an exceptional service and have the time to call the office and or post it on the many user review websites, you can be sure the team will get praise for the job well done. Stop in and check out our Employee Acknowledgement Board sometime!

How do I pay for the service?
Many customers find it convenient to provide a credit card number which is charged the day after service. Other customers simply leave a check for the Crew Leader to bring in. Payment is due at the time of service.

What other services does Cleaning Services offer?
Cleaning Services boasts a full line of residential and commercial services. We have special crews for:
Carpet Cleaning
Upholstery Cleaning
Window Cleaning
Marble and Granite Cleaning and Sealing
Ceramic Tile Cleaning
Sealing of Grout
VCT and other Commercial Floor Strip and Wax
Exterior Pressure Wash
Cleaning of Gutters
Cleaning of Blinds
Move Outs & Move Ins
Office Cleaning

Do you have gift certificates available?
Yes. Gift certificates can be purchased for any amount. The Receiver of the certificate can use it for any one of our services.

I have a question you didn’t answer!
Please contact us. A friendly, courteous representative is on hand to give you more information.

I am interested in employment.
Cleaning Services always has our eye open for persons with a passion for cleaning. Please contact our office. A supervisor will discuss available positions and the prequalifications for employment.

Good Cleaning Starts
with Good People
Redwood City(650) 298-9760
South Bay(408) 288-7791
Morgan Hill(408) 778-9251
Gilroy(408) 842-1896
Hollister(831) 638-0107
Salinas(831) 422-9100